HOW DO I MAKE A PURCHASE?
Shopping at Gyans is easy:
- If you know what you are looking for, use the APPAREL, BAGS, SHOES and ACCESSORIES links.
- Once you have found an item, select your size and click on the 'ADD TO CART' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
- Click on 'PROCEED TO PURCHASE' to complete your order.
Do I need to set up an account to place an order?
Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you'll be able to enjoy the following benefits through your Gyans account:
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences
- To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.
I've forgotten my password. What should I do?
If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page
Which size should I choose?
All products are sold by the international sizing scheme. To convert this to your usual size, simply click on the 'size conversion chart' link which you will find on every product page.
Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.
In addition, our team can answer all your questions on sizing and fit - simply email firstname.lastname@example.org >for advice.
Are the colours of products shown on the website accurate?
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
How do I know if an item is in stock?
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email email@example.com to find out if there is a backorder for that item (you will need to be a registered user).
Is it safe to use my credit card online at Gyans?
At Gyans, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Gyans.
Why do I need to re-enter my credit card details when I add a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
Does Gyans ship to multiple addresses?
Unfortunately, we may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact firstname.lastname@example.org for assistance.
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock